What Our Customers Said
Last month you were called to our home in Anaheim following the loss of our son. This was the worst thing I have ever had to deal with. I just wanted to let you know about the experience I had from the time I contacted your company. The day following my sons death, my sister called your company and spoke to a woman who she said very compassionately explained your services and how you could help our situation. She also explained the costs and how our insurance would pay for your service which we did not end up needing in the end. She gathered our information and said someone would be there within the hour. Your team showed up on time and were so respectful of the situation we were in. They were patient with us and went about their work quietly in our sons room. The first time I went back into his room I was so scared of what I might see. It was difficult, but your crew did such a terrific job that at least I didn't have any signs of the events that occurred to make it even more difficult. I just thought you needed to know that your service has made a huge difference through all this and we wanted to thank you for everything you have done. When you go through something is terrible as this it takes time to even realize how much people have done for you. Please tell everyone involved with this job that they their professionalism and compassion was truly appreciated. I hope I never know anyone that ever needs your service again, but if I do, I will definitely give them your number.
Your crew just left and they were terrific. They were done much quicker than I thought they would be. I am not sure if I told you before, but this house has been in my family for 3 generations. The thought of something like this destroying it was unbearable. The odor is completely gone and it actually smells better than it did before this all happened. Anyway, I told your guys how greatful I was, but wanted you to know too! I will keep your number handy just in case! Thanks again for everything!!!
Just a quick follow up letter to let you know how pleased we are with your company. Your crews were at a house on Monday following the death of my grandmother. Unfortunately, she lived alone and didn't let anyone come and visit. When we didn't hear from her, well you know what happened. We were so happy we found your service. You did an excellent job and we couldn't believe that the odor was completely gone. And thank you for your referral to the carpet company, they were great too. Overall, you made a terrible experience a little easier.
Enclosed is your check for our insurance deductible. I can't thank you and your guys enough for what you did for us. We didn't know what to do when this happened, but you made everything so much easier for us allowing us to deal with everything else that was put upon us. You really made a difference that day. Your follow up call was appreciated also. I don't know how you do what you do, but thank God you were here for us.
Thank you again,
To Whom it May Concern:
Last month I attended your training class and I learned so much that I have never even thought about. In my business, I have the potential to deal with this once in a while. Unfortunately, last week I had one of those days. Luckily, I knew just who to call! My client didn't have any idea what to do and when she heard that I knew of your company she was so relieved. I just spoke with her again and she said your company was terrific. She stated your crew was very nice and explained everything in detail each step of the way. I can't thank you enough. I will keep your number on file for years to come. Have a great day and thanks again for your services and your incredible in depth training.
It has been about 4 weeks since your company helped my family. It has been a difficult month as you can imagine and I feel like I am just coming out of a fog. I am taking the time to write to those people who really made a difference after loss of my husband. As you know this was obviously not something that could have been planned for. I want you to know that you made my personal tragedy a little easier that night. I have not been back to the house since that night, but I am told that your crew did an amazing job. It is people like you that we need more of in this world. Thank you for all you and your employees have done for me and my family. I can't put into words how much this meant to me at that time.